We try to ship all orders within 3-5 business days, unless otherwise stated. You will receive a confirmation email once your order has been shipped. For expedited shipping service, please contact us.
DOMESTIC ORDERS: We ship via USPS as our main carrier. Please allow 3-5 business days for shipping during non-holiday weekdays.
INTERNATIONAL ORDERS: Please note that USPS First Class does NOT provide tracking once it leaves the USA. If you view the tracking information and it says "processed through a USPS sorting facility" that means it is on its way! Please allow 2-5 WEEKS for your package to arrive. If you have any concerns about your package, feel free to contact me anytime. USPS Priority Express takes 3-5 business days, customs could cause further delays.
ORIGINAL PAINTINGS: Every painting is shipped via USPS Priority with insurance for domestic and international orders. The total price reflects this shipping method!
8" x 8", 8" x 10" & 11" x 14" PRINTS
It's important to us to be eco-friendly. That is why we use recycled packaging as much as possible. Each art print is personally signed & sleeved in a bio-degradable/ plant-based plastic sleeve with a backing board. They are then protected with sturdy fiber boards and placed in a recycled and thick envelope to ensure safe landing!
LARGER- SIZED PRINTS
They are signed, placed in a protective sleeve and rolled in a sturdy cardboard tube for safe arrival at your doorstep.
Every tea towel is carefully pressed and sewn by hand. We then wrap it carefully in tissue paper and ship it in a sturdy box.
Each pillow sleeve is carefully cut and sewn by hand. We then wrap it carefully in tissue paper and ship it in a sturdy box. Throw pillows do not come with an insert.
Individual greeting cards are sleeved in our plant-based, bio-degradable plastic sleeve. Our box sets comes with 8 cards with white envelopes. They are assembled in a kraft box with a clear lid.
Each original artwork is signed, dated with the year and sleeved. We re-enforce the paintings with fiber boards and package them in either a flat, padded envelope or box (depending on the size) to ensure safely arriving on your doorstep! All original paintings are shipped USPS Priority with insurance. Total price reflects this shopping method.
REFUNDS AND EXCHANGES
We are happy to provide you with a full refund or exchange for goods (excluding the shipping charge if it is not due to an error on our end) in their original condition provided you contact us within 10 days of receiving your order.
If you item was damaged upon receiving it, please contact me with a photo of the product within 10 days of receiving it and I will be more than happy to issue you a full refund.
If you have any other concerns or questions, feel free to contact us anytime.
Yao's artwork may not be reproduced in any way online or through purchases without our permission. Ownership and Copyright of the artwork remains with Yao Cheng Design LLC, all rights reserved.