shipping
Yao believes deeply in bringing the most beautiful art possible to your home. That is why every order is packaged by hand. Shipped from Yao’s studio in Columbus, Ohio.
Carrier: USPS First Class, Priority and International First Class.
Transit time: We ship on Tuesdays and Fridays. Timing can extend to 5-7 business days during peak holidays. Expedited shipping services are available.
Free Pickups: In-person pickups are free and located in downtown Columbus, Ohio. Make an appointment before you stop by!
Original Watercolors: Free Priority shipping with insurance.
Domestic: First Class and Priority shipping available.
International: First Class International shipping available. USPS First Class does not provide tracking once it leaves the USA. If you view the tracking information and it says "processed through a USPS sorting facility" that means it is on its way! Allow 2-6weeks for your package to arrive.
packaging
Yao strives to be as environmentally friendly as possible! That is why we use or reuse recycled packaging and compostable bags whenever possible. Yao also wants you to experience the joy of art as soon as you open your package, so every part of our packaged order to you is handled with care.
Art Prints (up to 11” x 14”): Each print is sleeved in a plant-based sleeve with a backing board. They are then protected with sturdy fiber boards and placed in a recycled and thick envelope to ensure a safe arrival to you!
Art Prints (16” x 20” and larger): They are carefully rolled, placed in a protective sleeve, and shipped in a sturdy cardboard tube for safe arrival at your doorstep.
Original Watercolors: Comes with insurance and shipped using USPS Priority for domestic and international orders. They are packaged with plenty of padding and stiff fiber boards.
Tea Towels: Every tea towel is carefully pressed and sewn by hand, locally here in Ohio. We then wrap it with care in tissue paper and ship it in a sturdy box.
returns and exchanges
Yao is happy to provide you with a full refund or exchange for goods in their original condition. Shipping fee will be deducted if the return is not due to an error on our end. Please reach out within 14 days of receiving your order.
Damaged Items: If an item was damaged upon receiving it, please email a photo of the product within 14 days and we will be more than happy to work with you to replace your items! Available for international orders.
Returns (Art Prints): Only available for regular-priced (domestic) 8” x 10” and 11” x 14” items.
Returns (Original Watercolors): Not available.
Returns (Tea Towels): Only available for regular-priced items. Not available for sale items.
Exchanges: We will process your order as a return, and you can place a new order whenever you would like. Not available for international orders.